jlber Privacy Policy
Your privacy matters to us. This Privacy Policy explains what personal information jlber collects from users in the Philippines, how that information is used, how it is protected, and what rights you have over your own data. Please take a moment to read through this document carefully before using the platform.
1. Information We Collect
When you register and use jlber, we collect a range of personal information that allows us to verify your identity, process transactions, and deliver a safe gaming experience for Filipino players. The types of data we collect can be grouped into several categories depending on how you interact with our platform.
Account Information: When you create a jlber account, we collect your full name, date of birth, email address, mobile number, and any government-issued identification documents required for age verification and Know Your Customer (KYC) compliance. This information is essential for confirming that you meet the eligibility requirements to participate in online gaming in the Philippines, and it is used to maintain the integrity of your account throughout its lifetime.
Device and Browser Data: We automatically collect technical data about the device and browser you use to access jlber, including your IP address, operating system, browser type and version, screen resolution, and device identifiers. This data helps us optimise the mobile-first experience that jlber is built around, troubleshoot technical issues, and detect unusual login patterns that may indicate unauthorised access to your account.
Payment and Transaction Information: Because all transactions on jlber are processed in Philippine Peso (PHP), we collect information related to your deposits and withdrawals, including your preferred payment method (such as GCash, Maya, or local bank transfer), transaction amounts, timestamps, and references. We do not store complete card numbers or full wallet credentials; payment data is handled securely in accordance with applicable financial security standards and is used only to process and record your transactions.
Usage and Behavioural Data: We collect information about how you use the jlber platform, including which games or sections you visit, how long you spend on each page, bets placed, promotional offers viewed, and any features you interact with. This behavioural data helps us personalise your experience, improve platform performance, and fulfil our responsible gaming obligations by monitoring for patterns that may indicate problem gambling behaviour.
2. How We Use Your Information
jlber uses the personal data it collects for a range of specific and legitimate purposes that are directly connected to the operation of the platform and the delivery of gaming services to users in the Philippines. We do not use your data for purposes beyond what is described in this Privacy Policy without first obtaining your consent.
The primary purposes for which we process your data include: verifying your identity and age to ensure compliance with Philippine gaming regulations; processing deposits and withdrawals in Philippine Peso; communicating with you about your account, transactions, and any changes to our platform or policies; personalising game recommendations and promotional offers based on your preferences and activity; and monitoring platform usage to detect fraud, maintain security, and ensure fair play for all users.
We also use your data to comply with legal obligations, including anti-money laundering (AML) requirements and reporting obligations under applicable Philippine law. Where we are required by law to retain certain records or disclose information to regulators, we will do so in accordance with the applicable legal framework. Your data may also be used internally to analyse platform performance, conduct quality assurance, and improve the features and reliability of the jlber gaming experience.
jlber processes your data on the following legal bases: fulfilment of the contract between you and us when you register an account and use our services; compliance with legal obligations; your consent where required; and our legitimate interests in maintaining a safe, secure, and well-functioning platform. If you would like more information about the specific legal basis applied to any particular processing activity, please contact our support team.
3. Cookies and Tracking Technologies
jlber uses cookies and similar tracking technologies to ensure the platform functions correctly, remember your preferences, and improve your overall browsing experience. A cookie is a small text file stored on your device when you visit a website; it allows the site to recognise your device on return visits and maintain session continuity, particularly important for a gaming platform where you remain logged in across multiple pages.
We use the following categories of cookies on the jlber platform. Essential cookies are required for the platform to function and cannot be disabled; they enable core features such as account login, session management, and secure payment processing. Functional cookies remember your preferences — such as language or display settings — so you do not need to reconfigure them on each visit. Analytics cookies help us understand how users navigate the platform by collecting aggregated, anonymised data about page visits, time spent, and interaction patterns.
You can manage your cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies; however, please note that disabling essential cookies may affect the functionality of the jlber platform and could prevent you from accessing your account or completing transactions. Detailed instructions for managing cookies in common browsers are available via your browser's help documentation. By continuing to use jlber after being presented with this notice, you acknowledge our use of cookies as described.
4. Data Storage and Security
jlber stores your personal data on secure servers that are protected by industry-standard technical and organisational security measures. These measures include encryption of data in transit using TLS (Transport Layer Security) protocols, encryption of sensitive data at rest, access controls that restrict data access to authorised personnel only, and regular security audits and vulnerability assessments to identify and address potential weaknesses.
Your data is retained for as long as your jlber account remains active, and for a further period as required by applicable Philippine law and regulatory obligations — particularly those related to anti-money laundering compliance and gaming licence requirements. When your account is closed and the applicable retention period has elapsed, your personal data will be securely deleted or anonymised so that it can no longer be associated with you.
While jlber takes all reasonable and commercially practicable steps to protect your data, no online platform or transmission over the internet can be guaranteed to be completely secure. In the event of a data breach that is likely to result in a risk to your rights or freedoms, jlber will notify the relevant authorities and affected users in accordance with applicable law and as promptly as the circumstances permit. If you have concerns about the security of your personal data, please contact our support team immediately.
5. Sharing Data with Third Parties
jlber does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. However, in order to operate the platform and provide services to you, we do share certain data with trusted third-party service providers who act under strict data processing agreements and are only permitted to use your data for the specific purpose for which it was shared.
The categories of third parties with whom jlber may share your data include: payment processors such as GCash and Maya, who receive the transaction data necessary to complete your deposits and withdrawals in Philippine Peso; identity verification and KYC service providers who assist us in confirming your age and identity; technology and infrastructure providers who help us host and maintain the platform; and customer support tools that enable us to respond to your enquiries efficiently and securely.
jlber may also disclose your personal data to regulatory bodies, law enforcement agencies, or courts where required to do so by applicable Philippine law, a valid legal order, or in connection with the investigation of suspected fraud or other unlawful activity. In all such cases, we will disclose only the minimum amount of information necessary to comply with the legal requirement. We do not share your data with any third party beyond the categories described above without your prior consent.
6. Your Rights as a User
As a registered user of jlber, you have a number of rights in relation to your personal data. These rights are grounded in applicable Philippine data protection law, including the Data Privacy Act of 2012, and jlber is committed to honouring them in a timely and transparent manner. To exercise any of the rights listed below, please contact our support team with a clear description of your request.
- Right to Access: You may request a copy of the personal data that jlber holds about you, along with information about how it is processed.
- Right to Correction: If any of the personal information we hold is inaccurate or incomplete, you have the right to request that it be corrected or updated promptly.
- Right to Deletion: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any legal retention obligations that apply to your account records.
- Right to Object: You have the right to object to certain types of processing, including direct marketing communications, and we will honour such requests without requiring a reason.
- Right to Data Portability: Where technically feasible and legally applicable, you may request that your personal data be provided to you in a structured, commonly used, machine-readable format.
We will respond to all valid data rights requests within a reasonable timeframe and in accordance with applicable legal requirements. Please note that certain requests — such as deletion — may affect your ability to continue using jlber, and we will inform you of any such consequences before processing the request. If you are unsatisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
7. Protection of Minors
jlber is strictly an adults-only platform. In line with Philippine gaming regulations, the minimum age to register and participate in any gaming activity on jlber is 21 years. We take the protection of minors extremely seriously and have implemented a range of technical and procedural safeguards to prevent underage access to the platform.
jlber does not knowingly collect personal information from individuals below the age of 21. During the registration process, all users are required to confirm their age, and we may request supporting identification documents as part of our KYC verification procedures to confirm that users meet this requirement. If we become aware that personal data has been collected from a minor — whether through misrepresentation of age or any other means — we will immediately suspend the account, delete the relevant data, and cancel any associated transactions or balances in accordance with our terms.
We encourage parents and guardians to use parental control tools and to have open conversations with young people about the risks of online gaming. If you believe a minor has accessed or attempted to access jlber, please contact our support team immediately so that we can take the appropriate action. Protecting young people from the potential harms of online gambling is a core responsibility that jlber takes seriously as part of our broader commitment to responsible gaming.
8. Policy Updates
jlber reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, updates to applicable Philippine law, new platform features, or feedback from users and regulators. The date of the most recent update is indicated at the top of this page, and we encourage you to review this policy periodically to stay informed about how your data is being handled.
When we make material changes to this Privacy Policy — such as changes that significantly affect how your data is collected, used, or shared — we will make reasonable efforts to notify registered users in advance. Notification may be provided through a prominent notice displayed on the jlber platform, or via email to the address associated with your account. Your continued use of jlber following the effective date of any revised Privacy Policy constitutes your acknowledgment of the changes.
If you disagree with any updated version of this Privacy Policy, you should stop using the platform and may contact our support team to request the closure of your account. We will process your request in accordance with the account closure procedures described in our Terms and Conditions, ensuring that any valid remaining balance is returned to you after identity verification is completed. Keeping your account information accurate and up to date also helps ensure that any policy update notifications reach you promptly.
9. How to Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or the way jlber handles your personal data, we welcome you to get in touch with our support team. We are committed to addressing all privacy-related enquiries promptly, thoroughly, and in a manner that respects your rights under applicable Philippine data protection law.
You may reach our support team by email at [email protected]. Please include a clear description of your query or request, along with your registered account details so that we can verify your identity and respond accurately. For general questions about gaming, payments, or platform features, our FAQ page provides answers to the most common topics and may resolve your concern without the need to contact support directly.
If your concern relates to a potential data breach, unauthorised access to your account, or any other urgent privacy matter, please mark your message as urgent and our team will prioritise your case accordingly. For formal complaints that remain unresolved after contacting jlber support, you have the right to escalate your concern to the National Privacy Commission of the Philippines, which oversees data protection compliance for organisations operating in the country. jlber cooperates fully with the National Privacy Commission and is committed to maintaining the highest standards of data privacy for all Filipino users.
Questions About Your Data?
Our team is ready to help with any privacy-related questions or data requests. You can also review our full Terms and Conditions or visit our Responsible Gaming page to learn more about how jlber supports safe play for Filipino users.